Terms of Service

STENG - Cairo

Version 1.0 - May 2026

These Terms of Service govern the relationship between STENG Jeans and the visitors and customers of stengeg.com. By using the website or placing an order, you agree to be bound by these Terms in full.

STENG is an Egyptian platform for jeans and ready-to-wear clothing. We aim to provide a clear, fair, and reliable shopping experience, and these Terms are built around that same principle.

Contents

1. Company and Scope
2. Eligibility
3. Customer Account
4. Products, Pricing, and Currency
5. Orders and Payment
6. Shipping and Delivery
7. Returns and Exchanges
8. Intellectual Property
9. Acceptable Use
10. Limitation of Liability
11. Privacy and Data Protection
12. Governing Law and Dispute Resolution
13. Amendments and Contact

1. Company and Scope

www.stengeg.com is owned and operated by STENG Jeans, a company registered in the Arab Republic of Egypt under Commercial Registration No. 619092289.

In these Terms, "STENG", "we", "us", "our", and "the Company" refer to STENG Jeans. "Customer", "you", and "your" refer to any visitor, user, or purchaser using the website.

These Terms apply to all interactions with the website, including browsing, creating an account, placing an order, contacting customer service, and subscribing to newsletters or promotional offers.

2. Eligibility

• You must be at least 18 years old to place an order through the website.
• Minors may use the website under the supervision of a parent or legal guardian. Any order placed by a minor will be treated as placed by, and binding on, the parent or legal guardian.
• By using the website, you confirm that you have full legal capacity to enter into a contract and that all information you provide is accurate and complete.

3. Customer Account

• You may shop as a guest or create an account to track your orders, save your preferences, and maintain your wishlist.
• You are solely responsible for keeping your login details confidential and for all activity that takes place through your account.
• If you suspect any unauthorized access to your account, please notify us immediately so we can take the necessary action.
• STENG may suspend or close any account that is used in breach of these Terms or applicable law.

Account Security

STENG will never ask you for your account password or payment OTP by WhatsApp, phone, or email. Any request of this kind is likely to be fraudulent. Please report it to us immediately.

4. Products, Pricing, and Currency

• All transactions on stengeg.com are processed in Egyptian pounds (EGP).
• Prices shown on the website include applicable taxes unless stated otherwise. Shipping fees are calculated separately at checkout based on the delivery area.
• We make every reasonable effort to display product colors, sizes, and details accurately. However, colors may vary slightly depending on screen settings. Such variation is not considered a product defect and does not qualify for free return shipping.
• STENG may change prices or withdraw any product from sale at any time. Orders confirmed before a price change will be fulfilled at the price displayed at the time of order.
• If there is an obvious pricing error, such as a zero price or a price below 5% of the actual value, STENG may cancel the order and notify the customer, even if payment confirmation has already been issued.

5. Orders and Payment

• Placing an order is an offer by you to purchase the selected products. A contract is formed only when STENG issues an order confirmation.
• STENG may refuse or cancel any order in cases including, but not limited to, out-of-stock products, obvious pricing errors, suspected fraud, or failure to verify customer information.
• Available payment methods include Visa, Mastercard, Meeza through Paymob, Fawry wallet, installments through valU or Premium Card, and cash on delivery (COD).
• Electronic payments are processed through approved payment gateways that comply with PCI-DSS standards. Full card details do not pass through STENG servers.

6. Shipping and Delivery

STENG currently delivers to all governorates of the Arab Republic of Egypt. Details regarding delivery areas, shipping fees, estimated delivery times, delivery attempts, and damaged or lost shipments are governed by our separate Shipping and Delivery Policy, which forms an integral part of these Terms.

7. Returns and Exchanges

The Return and Exchange Policy (V3.1) is the complete and binding reference for all return and exchange matters. In summary:

• Returns for change of mind are accepted within 14 days from the date of receipt, provided that tags and labels remain attached and the product has not been used.
• Manufacturing defects or wrong-order cases may be reported within 30 days from the date of receipt.
• Returns and exchanges may be handled through any STENG branch or through the shipping courier, subject to the conditions stated in the Return and Exchange Policy.

For full details, including non-returnable items, shipping fee allocation, refund methods, valU/Premium orders, and returns during promotions, please refer to the Return and Exchange Policy. If there is any apparent conflict between these Terms and the Return and Exchange Policy, the Return and Exchange Policy will prevail for return and exchange matters.

8. Intellectual Property

• The STENG logo, the "STENG" brand name, website text, images, website design, product videos, and all creative content on stengeg.com are owned by STENG Jeans or lawfully licensed to it.
• You may not copy, republish, modify, or use any of this content for commercial purposes without STENG's prior written permission.
• You may share website and product links on social media and may make reasonable quotations for reviews or press articles, provided that STENG is properly credited.
• Any content you submit to us, including reviews, photos, and messages, is deemed licensed to STENG for use in marketing, service improvement, and related business purposes without additional compensation.

9. Acceptable Use

By using the website, you agree not to:

• Carry out fraudulent activity, create fake orders, or use stolen payment information.
• Attempt unauthorized access to systems, databases, or other customers' accounts.
• Use bots, scripts, or automated tools to browse or extract data in a way that harms website performance or violates our robots.txt file.
• Upload or publish any content that violates the law, promotes hatred, offends public morals, or infringes the privacy of others.
• Abuse customer service staff, branch staff, or shipping couriers. STENG may stop serving customers who engage in abusive conduct.

10. Limitation of Liability

• The website and its content are provided "as is". We work to keep the information accurate and up to date, but we do not guarantee that it will be free from unintentional errors.
• STENG is not liable for service interruptions caused by technical matters outside its control, including internet outages, third-party server failures, or force majeure events.
• STENG's direct liability for any order will not exceed the value of that order and will not include indirect losses, lost profits, or lost business opportunities.
• These limitations do not reduce or exclude any non-waivable rights granted to you under Egyptian consumer protection law.

Force Majeure

STENG will not be considered in breach of its obligations where performance is prevented or delayed by events outside its reasonable control, including natural events, strikes, government decisions, infrastructure outages, or similar circumstances. We will notify customers of any direct impact as soon as reasonably possible.

11. Privacy and Data Protection

The collection, use, and protection of your personal data, as well as your rights in relation to that data, are governed by our separate Privacy Policy, prepared in accordance with Egyptian Personal Data Protection Law No. 151 of 2020. By using the website, you agree to the practices described in that policy.

12. Governing Law and Dispute Resolution

• These Terms and any dispute arising from their interpretation or performance are governed by the laws in force in the Arab Republic of Egypt, including the Commercial Law, Consumer Protection Law No. 181 of 2018, and Personal Data Protection Law No. 151 of 2020.
• We aim to resolve any dispute amicably through our customer service channels first.
• If an amicable resolution cannot be reached, the competent Egyptian courts in Cairo will have exclusive jurisdiction.

13. Amendments and Contact

• We may update these Terms from time to time. Updates will be reflected in the version number and "last updated" date at the top of this page.
• Your continued use of the website after any update constitutes acceptance of the updated Terms.
• For any question or objection regarding these Terms, please contact us through the channels below.

Legal Notice

The Arabic text is the official reference in the event of any conflict between translations. The Return and Exchange Policy, Shipping and Delivery Policy, and Privacy Policy complement these Terms. If there is any apparent conflict, the specialized policy will prevail in relation to its subject matter.

STENG

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